1. In the U.S., Section 230 usually prevents suits against platforms — that’s why suing Yelp directly rarely succeeds. 2. A calm public response, clear evidenc…

1. Yelp explicitly forbids undisclosed paid reviews and can remove or demote content that appears biased. 2. Automated filters plus human moderators are used t…

1. The most common cause of unexpected Yelp charges is an active Yelp Ads campaign that automatically renews. 2. Merchant descriptors can list processors or ac…

1. Platforms often remove reviews only when they violate policies (spam, hate, illegal content, or defamation) — not merely because they're negative. 2. Verifi…

1. A clear purpose sentence created in five minutes can focus an entire content strategy and reduce wasted posts by over 30%. 2. Small habits — an ideas file a…

1. Yelp does not offer paid review removal — moderators act only on verified guideline violations. 2. DMCA takedowns work for copyright claims but not for fals…

1. Respond publicly within 48–72 hours — research shows timeliness signals responsiveness and reduces escalation. 2. Use a proven four-step pattern: acknowledg…

1. Yelp removes reviews that contain personal data, paid/fake posts, doxxing, or explicit threats — these are the clearest wins for removal. 2. A calm, short p…

1. A prompt acknowledgement often defuses anger: brands replying within an hour report calmer public threads. 2. Three-line human templates (acknowledge, fact/…

1. Respond publicly within 24–72 hours — a prompt, calm reply reassures future customers. 2. Collect evidence first: booking IDs or timestamps increase the cha…

1. Most negative reviews are protected opinion — only specific false factual claims can lead to a lawsuit. 2. In the U.S. platforms are usually protected by Se…

1. During the February 2025 incident many businesses saw reviews return within days to two weeks when a display bug was fixed. 2. Successful policy appeals alm…

1. The formula x ≥ (t·n − n·r)/(5 − t) gives the exact minimum number of 5‑star reviews you need to reach a target average. 2. Moving from 4.8 to 4.9 often req…

1. The 30/30/30 rule breaks down complex hospitality work into three manageable priorities — making steady improvements easier. 2. Small daily rituals (like 30…

1. In many cases, a well-documented report with receipts and timestamps leads to Yelp action within days. 2. The FTC’s 2024 rule makes buying or paying for fak…

1. Completing your Yelp profile and adding 8–15 quality photos can increase engagement and conversions from profile views. 2. Asking for a review at the moment…

1. Evidence matters: moderators are far more likely to act when you supply verifiable proof like order numbers or timestamps. 2. Response power: a calm, profes…

1. The FTC’s Final Rule (effective Oct 21, 2024) now explicitly bans the sale, purchase, or posting of fake consumer reviews. 2. The Social Success Hub has a p…

1. Yelp removes reviews only for clear guideline violations—routine negative opinions are usually left visible. 2. A calm public reply plus a steady flow of ge…

1. A calm, evidence-first public reply reduces reputational damage more often than an emotional rebuttal. 2. Prevention (monitoring + encouraging named reviews…